Protection Plus Partner Overview

The "Plus" in Protection Plus:

Whether you have a small or large HVAC Servicer or Distribution company, Protection Plus has a complete solution to maximize the effectiveness of your Extended Service Agreement "ESA" sales efforts. Each point below describes our expertise and proven track record in each critical area to ensure a successful ESA program for you.

Marketing/Sales: The Protection Plus sales and marketing teams work together to incorporate your marketing plan into a sales strategy catered to the specific needs of your company and your customers.

Online Capabilities: Our online solutions support everything from traditional POP, purchasing to registering ESA's on-line. The result of our commitment to customer service and Rheem Manufacturing Sales Inc. industry leading experience in the HVAC market is unsurpassed ESA marketing solution. Protection Plus's website allows our customers and partners to:

• Purchase ESA's (distributors)
• Register ESA's
• Confirm Coverage
• File a Claim
• Review Purchase History
• Print POP Material
• Claims payment history

Risk Management: The Protection Plus Program is backed by an “A” rated insurance company. Equiguard^®, Inc. administers and proactively manages the risk of the Protection Plus program by identifying products with high failure rates early on, tracking repair rates, and providing extensive telephone support to help eliminate unnecessary service calls.

Regulatory Compliance: To be successful means being able to maximize the sales of the Protection Plus program everywhere it is currently marketed. Tax rulings, state laws, statutes and red tape are constantly changing. Protection Plus is in compliance with all state requirements for conducting ESA Business in all fifty states and Canada.

Making a commitment to be in this business means that we will do whatever is necessary to remain in compliance when laws and statutes change. In addition, we will all benefit from having an organization like Equiguard^®, Inc. assisting with compliance issues. Along with our monitoring of compliance issues, we ask each of the Protection Plus participants to be our "eyes and ears" in their communities to keep us informed of any pending legislation so that we may act accordingly.

Customer Service: There are two keys to a successful ESA program. The first standard on which the success of your program is judged is the level of service given to your customers. Protection Plus operates a world-class call center that sets the professional tone for the rest of customer service distribution. Following are some of the highlights of Protection Plus's Customer Service Center:

• Dedicated Call Center Personnel
• World Class Customer Service
• Professional QA and Training
• State-of-the-Art Telecommunications
• 100% Call Recording

The second key to the customer experience is the actual service delivery when contracted equipment fails. Protection Plus tracks the claim and service call throughout the repair cycle utilizing the information we receive from our service providers.

Claims/Adjudication: We currently pay our servicers within 30 days of receipt of their complete paperwork with approved service rates. However, Protection Plus strives to continually implement new processes to decrease claim payment cycle time, thus strengthening our relationships with our service provider network.