File a Claim

Protection Plus is dedicated to providing our customers with the highest possible standards of customer service and satisfaction. Our on-line presence, combined with our friendly support staff, supplies our customers with a comprehensive, 24 hour service solution designed to make the claims process as quick and convenient as possible. We understand that your time is valuable, and are constantly refining the extended service agreement claims process in order to serve you better.

The following is a checklist of things you can check prior to calling Protection Plus for service. If neither the maintenance tips nor the troubleshooting checklist below corrects the problem, you will need to contact your local installing Dealer or Protection Plus for service.

• Check to see that electrical disconnect switches are ON.
• Make sure the thermostat temperature selector is properly set.
• The thermostat system switch should be in the on position.
• Replace any blown fuses or reset "tripped" circuit breakers.
• Make sure unit access panels are in place.
• Clean or replace air filter.

Still Having Problems? Please call our claims department for assistance at:

• USA & Canada (non-Quebec) Claims Office: 877-276-4294
• Quebec, Canada Claims Office: 800-361-7211